Shipping & delivery

CANCELLATION: Possible within a limited time frame after order placement. Contact us promptly via email to info@dearbody.ca

CHANGE OF ADDRESS: Address changes can be made before the order is shipped.

ITEM REMOVAL: Items can be removed from your order within the modification period but before processing has begun.


HOW TO REQUEST MODIFICATIONS
Contact our customer support team with your order number and specific modification details via email to info@dearbody.ca

Note: Order modifications are subject to approval. Once an order is in the shipping process, changes may not be possible. Thank you for understanding.

 

SHIPPING PROCESS​

It will take up to 2-3 business days to process your order, regardless of the shipping option selected at checkout. We ship from Toronto, Canada, Monday to Friday, excluding holidays. We do NOT ship orders the same day. Please allow up to 2-3 business days for orders to process (for example, if you order on Monday, your order should ship out on Wednesday, Thursday or Friday). You will receive a confirmation email with the tracking link once your order ships. 

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. 
 

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address).

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TRACKING YOUR ORDER

​You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 72 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

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RETURNS​​

By placing an order at Dear Body Canada, you are responsible for the cost of return shipping back to Dear Body Canada. Please refer to our returns policy here for further information on how to return your package.